Refund policy

Shipping Damage, Refund & Replacement Policy

At Living Wild Herbs, we carefully package every order to help ensure your products arrive safely and in good condition. We understand, however, that damage or shipping issues can occasionally occur.

Damaged, Leaking, or Broken Items

If your order arrives damaged, broken, leaking, or otherwise unusable due to shipping, please contact us within 5 days of delivery.

Please provide:

● Your name and order number

● A brief description of the issue

● Clear photos of the damaged product

● Photos of the shipping package and label, when applicable

Once we review the issue, we may offer a replacement or refund, depending on the circumstances and product availability.

Please do not discard damaged products or packaging until your claim has been reviewed, as photos or additional information may be required for the shipping carrier.

Missing or Incorrect Items

If an item is missing from your package or you received the wrong product, please contact us within 5 days of delivery. Once verified, we will arrange for the correct item to be sent or provide an appropriate refund.

Lost or Undelivered Packages

If tracking shows that your package has not been delivered within the expected shipping timeframe, please contact us so we can review the shipment and, when appropriate, initiate an inquiry with the shipping carrier.

If a package is confirmed lost in transit, we may provide a replacement or refund.

If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, your building or mailroom, and the shipping carrier. We will assist where reasonably possible, but Living Wild Herbs cannot guarantee reimbursement for packages confirmed as properly delivered by the carrier.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout. Living Wild Herbs is not responsible for orders delivered to an incorrect address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, we will contact you regarding available reshipping options. Additional shipping charges may apply.

Natural Product Variations

Many Living Wild Herbs products are natural and minimally processed. Variations in color, aroma, texture, thickness, consistency, or appearance may occur from batch to batch and do not necessarily indicate that a product is damaged or defective.

For example, natural oils may become thicker or solidify depending on temperature, and natural honey may vary in color, consistency, or crystallization.

These normal characteristics are not considered shipping damage.

How to Report a Shipping Problem

Please contact Living Wild Herbs at livingwildherbs@gmail.com as soon as possible after receiving your order and include your order number and photos of the issue.

Claims submitted without sufficient information or outside the stated reporting period may not qualify for a refund or replacement.

We want you to receive your Living Wild Herbs products in the condition intended and will work to resolve legitimate shipping problems as quickly and fairly as possible.

Living Wild Herbs
Natural products. Naturally unique.